Airline Customer Support – GERMAN/ENGLISH

Customer Service, Call Center, Call Center, arvato limited - arvato CRM UK, Romania, Sibiu

Your challenge:


  • Personal Aid: Helping customers via phone and email/chat. Assisting customers with solutions, counseling and information about the company’s policy and services.

  • Ambassador: Promote the company and services with a positive attitude and knowledge.

  • Scribe: Taking notes of all the operations in the company`s database based on their procedures.

  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data.

Your profile:


  • Language: Native or near native knowledge of GERMAN and ENGLISH languages with excellent skills both in writing and speaking.

  • Guardian: Placing the needs of the customers at heart and oriented to solving their problems.

  • Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch).

  • Digital Prodigy: Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details.

  • IT skills: Knowledge of IT programs as well as fast fingers for typing.

  • Timeframe: Availability to work in shifts and in weekends.

  • Passion for the tourism field.
Our Offer:

  • Attractive rewards and additional performance based bonuses;

  • Annual fixed bonuses;

  • Full private medical insurance & discounted prices for the dependents of the employee;

  • Child birth support

  • Online library access for passionate book readers;

  • Health & Nutrition: Health and wellness services @ the office;

  • Various discounts for gym classes & other recreational activities;

  • Free development training, for both personal and professional purpose, via our E-Learning platform;

  • Multicultural and enthusiastic work environment;

  • Access to the company’s cultural events including well-known festivals in Romania.

  • Lunch vouchers

About our company:

Arvato is in Romania since 2010, now having sites in Brasov, Sibiu, Cluj-Napoca and Bucharest with over 1500 employees working in more than 14 languages.

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For more information, please visit our Web Site:


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