Customer Service, Call Center, Call Center, arvato limited - arvato CRM UK, Romania, Cluj Napoca

Your challenge:


  • Daily execution

  • Take  ownership of cases from Team Manager queue when has spare capacity available

  • Own customer relationship and interaction for cases, be single point of contact for customer

  • Collect missing information needed to scope, resolve, or reproduce case

  • Follow troubleshooting scenarios to scope, resolve, or reproduce cases

  • Ask Escalation Engineer for assistance when not able to scope/solve a case efficiently due to lack of skills, tools, or permissions

  • Decide when to escalate an owned case out of Team Leader (after consulting Escalation Engineer if unsure about decision)

  • Create escalation tickets and monitor / follow up on issue until case can be closed

Your profile:


  • B2B Tech Support Profile, Italian, German, French, or Hungarian C1 level along with English B1/B2 level

  • Software/Cloud or similar work preferred

  • Ability to efficiently manage direct customer contact via phone and email

  • Ability to analyze log files

  • Ability to follow pre-defined troubleshooting scenarios
Our Offer:

  • Attractive rewards and additional performance based bonuses;

  • Annual fixed bonuses;

  • Full private medical insurance & discounted prices for the dependents of the employee;

  • Child birth support

  • Online library access for passionate book readers;

  • Health & Nutrition: Health and wellness services @ the office;

  • Various discounts for gym classes & other recreational activities;

  • Free development training, for both personal and professional purpose, via our E-Learning platform;

  • Multicultural and enthusiastic work environment;

  • Access to the company’s cultural events including well-known festivals in Romania.

  • Lunch vouchers

About our company:

Arvato is in Romania since 2010, now having sites in Brasov, Sibiu, Cluj-Napoca and Bucharest with over 1500 employees working in more than 14 languages.

Submit application to:
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For more information, please visit our Web Site:


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