Training and Quality Manager (m/f)

Executive, Full Time, Unlimited, Business Development, Call Center, Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:

We are looking for a motivated, creative and data-driven colleague with strong communication skills, acting as a Training and Quality Manager (m/f) as part of our international account leadership team. Your daily tasks are, but not limited to:

  • Lead training, quality and policy department consisting of a team of 25+ people

  • Create concepts, training plans as well as the respective materials to increase service quality and productivity in the international operations unit consisting of more than 900 people

  • Build and adjust the department's organizational structures, processes and communication in an international and rapidly growing business

  • Coordinate internally with training, quality and policy departments within Arvato's global site network

  • Build and maintain excellent relationships with the client

  • Establish objectives and goals for the team

Your profile:

  • Several years of management experience in a similar position in a customer service environment

  • Strong leadership skills are essential

  • Very good English language skills

  • Excellent interpersonal and communication skills

  • Analytical and problem-solving ability

  • Ability to drive process improvements

  • Excellent organizational skills

  • Hands-on mentality and empathy

About our company:

We design, deliver and differentiate customer service on behalf of the world’s most respected brands. Building on technology, we provide classic customer communication as well as digital solutions such as social media and online channels, robotic process automation, chatbots and analytics. Arvato CRM Solutions employs approximately 45,000 people, who make sure that customers are satisfied at more than 100 sites in 27 countries and in 35 languages. 

Well-known analysts, such as the Everest Group, classify Arvato CRM Solutions as a leading supplier in the customer service and customer experience sector. Our clients range from telecommunication and healthcare companies to energy suppliers, banks and insurance companies, e-commerce retailers and the airline industry. Arvato CRM Solutions is part of Arvato, the world’s third-largest business process outsourcing (BPO) supplier with revenues of 3.8 billion euros. Arvato provides customer services, supply chain solutions, financial services, and IT solutions and is a division of the international media group Bertelsmann.

You are interested in working for a growth-oriented enterprise with all the advantages of an established international media company and you want to participate in shaping our business?

In exchange, we expect an informative application from you, including salary requirements and the earliest possible starting date. Please click on the link to apply online.

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Markus Jeroma 

Wohlrabedamm 32 | 13629 Berlin


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