Service Center Agent Dutch (IT Customer Service Representative) m/f

Professional, Full Time, Limited, IT & Telecommunication, Service Center, Customer Relations, Arvato Direct Services GmbH, Gütersloh, North-Rhine/Westphalia, Gütersloh

Your challenge:

For our Call Center in our Gütersloh location we are seeking a Dutch speaking Service Center Agent (IT Customer Service Representative) m/f for our leading IT customer with the following scope of responsibilities:

  • Friendly and professional customer service for international business customers

  • Identification of customer needs and proactive customer service

  • Telephone and email support for questions regarding the Business Partner Program 

  • Application/Utilisation of various software programs and the internet

  • Database maintenance, documentation and rework of all customer queries

Your profile:

  • Excellent command of language: fluent proficiency in spoken and written Dutch

  • Good command of English language

  • Commercial qualification is of advantage

  • Distinct focus on customer and service orientation as well as enjoying customer contact over the phone 

  • Good Microsoft knowledge on Windows Server, networks and licenses are preferable

  • Flexibility and ability to integrate and to work in a team

About us:

Behind Arvato CRM Solutions are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there is a good chance that we as service providers are working behind the scenes.

On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato - a division of the international media group Bertelsmann.

We offer:

  • Paid on-the-job-training of several weeks (theory and practice)

  • Attractive international working environment

  • Employee benefits

  • Good access to public transport

  • Health Management - preventive measures for your health 


In order to ensure processing your application in a timely manner, we advise you to send an online application.

Please send your application to:

by post:

Recruiting Services (Arvato Direct Services GmbH)

Julia Balsmeier

Postfach 90 20 00

33312 Gütersloh


or by submission web form

or by e-Mail to:


Online Referral System

This is exclusive to our Internal Create Your Own Career site and our external Create Your Own Career Site, and it’s the first time ever in Bertelsmann’s history that we are enabling a simple, and effective online referral process worldwide between your own company, and between other Bertelsmann companies.

There are 2 ways an online Referral can be made:

If you encounter any problems please email us at (in the US & Canada) or (in Europe) or click on the Feedback Tab to report a problem or concern.

Icon for the Bertelsmann Jobsearch
Advanced JobSearch