Service Center Agent Dutch (IT Customer Service Representative) m/f

Professional, Full Time, Limited, IT & Telecommunication, Service Center, Customer Relations, Arvato Direct Services GmbH, Gütersloh, North-Rhine/Westphalia, Gütersloh

Your challenge:

For our Call Center in our Gütersloh location we are seeking a Dutch speaking Service Center Agent (IT Customer Service Representative) m/f for our leading IT customer with the following scope of responsibilities:

  • Friendly and professional customer service for international business customers

  • Identification of customer needs and proactive customer service

  • Telephone and email support for questions regarding the Business Partner Program 

  • Application/Utilisation of various software programs and the internet

  • Database maintenance, documentation and rework of all customer queries

Your profile:

  • Excellent command of language: fluent proficiency in spoken and written Dutch

  • Good command of English language

  • Commercial qualification is of advantage

  • Distinct focus on customer and service orientation as well as enjoying customer contact over the phone 

  • Good Microsoft knowledge on Windows Server, networks and licenses are preferable

  • Flexibility and ability to integrate and to work in a team

About us:

We are Arvato! We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Drawing on profound experience and know-how we deliver numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or ask a question about a purchase in an online shop, there is a good chance that we provide this service behind the scenes.

On the phone, by e-mail, live chat or via social media, we make sure that consumers and business clients are satisfied on five continents in more than 35 languages.

But most important for our success are our 45,000 employees at more than 100 locations, who add value for us and our clients as creative problem solvers. As part of the international Bertelsmann media group, we always pursue a long-term perspective.

We offer:

  • Paid on-the-job-training of several weeks (theory and practice)

  • Attractive international working environment

  • Employee benefits

  • Good access to public transport

  • Health Management - preventive measures for your health 


In order to ensure processing your application in a timely manner, we advise you to send an online application.

Please send your application to:

by post:

Recruiting Services (Arvato Direct Services GmbH)

Julia Balsmeier

Postfach 90 20 00

33312 Gütersloh


or by submission web form

or by e-Mail to:


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