ID:272913

Customer Care Agents (m/f) - Italian Speakers

Entry Level, Full Time, Limited, Customer Service, Call Center, Content Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:



Would you like to be part of an international team with good career opportunities?

You will be responsible for the day-to-day management of online content, ensuring a quality experience is provided to millions of internet users.


  • Evaluate content based on our client's guidelines and policies

  • Reviewing user-made reports that flag offensive postings

  • Back office (non-voice) support

  • Ensuring a quality experience for all users according to our client's terms of service

Your profile:


  • Excellent Italian language skills on native speaker level

  • Additionally fluency in English for communication purposes

  • Thorough worker and reliable personality

  • Ability to work in flexible shifts

About our company:



Behind Arvato CRM Solutions are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there's a good chance that we as service providers are working behind the scenes.




On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato - a division of the international media group Bertelsmann.



What we offer:



  • Integration with an international team famous for its multicultural atmosphere

  • A fully internationalized workplace that requires no German

  • Multitude of team internal activities

  • Intensive introduction period and training from the outset

  • Ample opportunity to evolve within our organization 

  • Several company-related benefits

  • We support you in order to ensure a smooth beginning at Arvato in Berlin

  • Very good accessibility plus a discounted public transportation ticket

Interested? Please send your CV to bewerbungen-berlin@bertelsmann.de.


Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Wohlrabedamm | 13629 Berlin




 
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